Privacy Policy
Last Updated 25.5.26
At Moss & Ink, we believe in thoughtful living — including how information is handled online. We are committed to protecting your privacy and treating your personal information with care, transparency, and respect.
This Privacy Policy explains how Moss & Ink collects, uses, and protects your information when you visit our website or place an order.
Section 1: Information We Collect
When you interact with Moss & Ink, we may collect the following information:
Information you provide directly
Your name
Email address
Shipping and billing address
Phone number (if provided)
Payment information (processed securely through third-party payment providers)
Any information you provide when contacting us
Information collected automatically
Device type and browser information
IP address
Website usage data
Cookies and analytics information
This information helps us improve the experience of our website and ensure orders are processed correctly.
Section 2: How Your Information Is Used
We use your information to:
Process and ship orders
Communicate regarding purchases or enquiries
Improve our website and customer experience
Prevent fraud or misuse of our website
We do not sell or rent your personal information.
Section 3: Payment Processing
Payments are handled securely through trusted third-party payment providers. Moss & Ink does not store full payment card details.
Please refer to the privacy policies of the payment provider used at checkout for further information.
Section 4: Cookies
Our website may use cookies to:
Improve site functionality
Understand how visitors use the website
Remember preferences
You can manage or disable cookies through your browser settings.
For more information on how we use cookies please refer to our ‘Cookies Policy’.
Section 5: Email Communication
You will receive an email confirmation once your order has been placed successfully.
A second email will be sent once your order has been dispatched.
If you have entered a waitlist for products you will be sent an email notification to say this item is back in stock.
Section 6: How Your Information Is Protected
We take reasonable measures to protect your information and keep it secure. However, no online system can ever be guaranteed completely secure.
Section 7: Your Rights
Depending on your location, you may have the right to:
Request access to your data
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
To make a request, please contact us at:
Section 8: Third-Party Services
Our website may contain links to external websites or services. Moss & Ink is not responsible for the privacy practices of those third parties.
Section 9: Changes To This Policy
This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.
Section 10: Contact
If you have any questions about this Privacy Policy, please contact:
Moss & Ink Stationery
info@mossandink.com
