Returns Policy
Last Updated: 25 May 26
At Moss & Ink, we hope your order arrives safely and becomes something you return to often.
If there is an issue with your order, we will always do our best to help.
Section 1: Returns
Due to the nature of the products we sell (journals and paper goods), returned items must be:
Unused
In their original condition
Returned within 14 days of delivery
Items showing signs of use may not be eligible for a refund.
Section 2: Non-Returnable Items
We are unable to accept returns on:
Used journals or paper goods
Personalised items
Damaged items without photographic proof
Returns sent after the return period
Section 3: Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48hrs of delivery with:
Your order number
A description of the issue
Photographs of the item and packaging
We will work with you to resolve the issue as quickly as possible.
Section 4: Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked postal service, as Moss & Ink cannot be responsible for items lost during return shipping.
Section 5: Refunds
Once your return has been received and inspected, you will be notified regarding your refund.
Approved refunds will be processed to the original payment method.
Please allow time for your bank or payment provider to process the refund.
Section 6: Cornwall, United Kingdom
Moss & Ink is a small independent business based in Cornwall, United Kingdom.
Every order is packed with care and attention, and we truly appreciate your support.
Section 7: Contact
For all returns enquiries, please contact:
Moss & Ink
info@mossandink.com
