Shipping Policy
Last Updated: 25 May 26
At Moss & Ink, every order is prepared with care and intention. We are a small independent brand, and we appreciate your patience while your order makes its way to you.
Section 1: Processing Times
Orders are typically processed within 1-3 working days unless otherwise stated.
During launches, seasonal releases, or busy periods, processing times may be slightly longer.
You will receive a confirmation email once your order has been dispatched.
Section 2: UK Shipping
We currently ship across the United Kingdom using Royal Mail tracked postal services.
Estimated delivery times:
Standard UK delivery: 48hrs Royal Mail Tracked
Shipping costs are calculated at checkout.
Section 3: International Shipping
At this time, Moss & Ink ships within the United Kingdom only.
As a small independent business, we are currently focusing on keeping our shipping process thoughtful, manageable, and reliable.
We hope to offer international shipping in the future as Moss & Ink continues to grow.
Thank you for your patience and understanding.
Section 4: Packaging
Where possible, we aim to use thoughtful and minimal packaging that reflects the values of Moss & Ink.
Each order is packed carefully and by hand to ensure it arrives safely.
Section 5: Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at:
We will always do our best to help resolve the issue.
Section 6: Incorrect Addresses
Please ensure all shipping information is entered correctly at checkout.
Moss & Ink cannot be responsible for orders shipped to incorrectly entered addresses.
Section 7: Lost or Delayed Orders
If your order arrives damaged, please contact us within 48hrs of delivery with photographs of the item and packaging.
We will work with you to resolve the issue as quickly as possible.
Section 8: Contact
For any questions regarding our Shipping Policy, please contact:
Moss & Ink
info@mossandink.com
